FAQs
What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, and American Express.
We also offer payment options like PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay for added convenience and security.
For Singaporeans, we also offer PayNow and PayLah. Please follow the instructions upon checkout to make payment.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we deliver to your location. Please note that additional shipping fees and customs duties may apply.
What are your shipping options and delivery times?
We offer various shipping options, including standard and expedited delivery. The estimated delivery times will be provided at checkout, based on your location and the shipping method you choose. Please note that delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays.
Can I track my order?
Yes, once your order has been shipped, we'll provide you with a tracking number. You can use this number to track your package through our website or the shipping carrier's website.
I purchased the wrong item!
Do not fret! You can send us an email and we will process it on our backend if we have yet to send your order out. If the item has been sent out. you can return the item(s) within a specified period (30 days) for a refund or exchange.
What is your return policy?
If you're not completely satisfied with your purchase, you can return the item(s) within a specified period (30 days) for a refund or exchange.
Please note that made-to-order or customised items are non-refundable.
Are there any discounts or promotions available?
We regularly offer discounts, promotions, and special offers. You can check our website or sign up for our newsletter to stay updated on the latest deals. Additionally, keep an eye out for seasonal sales or holiday promotions.
What is your turnaround time?
Our turnaround time varies depending on the item you have purchased
- Items available in store: shipped out in 2-3 days
- Personalised items: minimum 2 weeks. If you need the item earlier / next-day, please reach out to me via email!
Please note that additional fees may apply - Wedding Stationery: 3 weeks - 1 month depending on complexity